The Code of Conduct Assessment (COCA) of an MFI evaluates its adherence to various code of conduct parameters laid down by industry associations of MFIs, such as Sa-Dhan and MFIN with reference to the Reserve Bank of India’s Fair Practices Code. Adherence to the Code of Conduct is a requirement to MFIs in India for lending.

Assessment on Code of Conduct has been done on the indicators pertaining to

Integrity and Ethical Behavior and Sensitive Indicators have been categorized as higher order indicators.